Why do I need a legal plan?
Quality legal assistance can be pricey. And it can be hard to know how to find an attorney you trust. With MetLife Legal Plans, you can have a team of top attorneys ready to help you take care of life’s planned and unplanned legal events.
During your lifetime, you may need legal help more often than you think. Getting married, buying or selling a home, starting a family, dealing with identity theft, sending your kids off to college or caring for aging parents are just some scenarios where MetLife's experienced attorneys can provide expert legal advice. With the legal plan, you can get access to legal help for all of these issues and more, all for a monthly fee.
Q. How does the plan work?
A. Getting started is easy. You simply choose an attorney from MetLife's network, which is available online or by calling their Client Service Center. You can also choose an attorney outside of their network and be reimbursed according to a set fee reimbursement schedule.1 They will then give you an assigned case number to share with your attorney when you make an appointment. It’s that simple. You can speak to MetLife's Network Attorneys face to face, by phone, or you can submit questions online to their Law Firm E-Panel® — whatever works best for you. And for certain legal matters, your attorney may be able to represent you in court without you having to make an appearance. MetLife's Network Attorneys are there for you, whenever you need advice on any personal legal matter or representation on a number of legal services covered under your plan — giving you peace of mind that you’ve got an expert on your side, for as long as you need them.
Q. Can I get help finding the right attorney for my needs?
A. Yes, MetLife's Client Service Center representatives are here to help you find the right attorney for your legal matter, whatever that might be. They’re committed to ensuring you receive the expert legal help you need, when you need it. Peace of mind knowing you have access to the expert attorneys you need, whenever you need them.
Q. How are attorneys selected for the network? What are their qualifications?
A. MetLife only selects attorneys who meet their selection criteria and agree to their Attorney Code of Excellence. Attorneys in the network have an average of 25 years' experience in the practice of law, have graduated from an accredited law school, and must maintain valid state licensure. Additionally, the attorneys must agree to provide superior customer service to all legal plan members. MetLife routinely monitors their attorneys to ensure their members’ needs are being met and conduct an annual re-credentialing audit that looks at legal activity, member feedback, verification of malpractice insurance and more.
Q. Whom do I contact if I have a problem with the legal plan or an attorney?
A. Send an email to clientservice@legalplans.com or call the Client Service Center at 800-821-6400, Monday through Friday 8 a.m. to 8 p.m. EST/EDT when you have questions or concerns about MetLife's legal plan benefits, Network Attorneys, or other matters involving the legal plan. They operate a full-service Client Service Center at the headquarters in Cleveland, Ohio. Their representatives are trained to answer questions and resolve problems, and will take immediate action to resolve any issues that arise.
Q. Can I use the plan outside my state of residence? Is international coverage available?
A. MetLife operates a national network of more than 18,000 Network Attorneys in all 50 states and most U.S. territories. Plan members may receive service from Any Attorney. Anywhere. Anytime.® Plan members traveling outside the United States may also use the plan. Simply contact the attorney of your choice in your area. You will be reimbursed according to the out-of-network fee reimbursement schedule. You may call the Client Service Center at 800-821-6400 to get a copy of the out-of-network fee reimbursement schedule.
Q. Can I use an attorney who is not in the network?
A. Yes, you can use any attorney you’d like. If you choose an attorney outside of MetLife's network, they’ll reimburse you for services based on a set fee reimbursement schedule.1
Q. Can I use an attorney more than once?
A. Yes, you have unlimited use of the plan for covered legal matters as long as you pay your monthly premium.
Q. How much will it cost?
A. Less than you might think. For less than a dollar a day, you can have MetLife legal experts on your side, for as long as you need them.
Q. How do I pay for my coverage?
A. It’s easy. Your legal plan premium is paid for through a monthly fee charged to your method of payment.
Q. Are my spouse and family members also covered by my plan?
A. Yes, your spouse and dependent children are covered under the plan.
Q. Are claim forms required when using the legal plan?
A. No. MetLife makes using your plan easy. When you use a Network Attorney, there is nothing for you to do. Plan services are covered in full, and billing is between MetLife and the Network Attorney. There are no waiting periods, no copays, no deductibles and no claims forms.
1You will be responsible to pay the difference, if any, between the Plan’s payment and the attorney’s charge for services.
Group legal plans are provided by MetLife Legal Plans, Inc., Cleveland, OH. In certain states, group legal plans are provided through insurance coverage underwritten by Metropolitan Property and Casualty Insurance Company and Affiliates, Warwick, RI. Benefit programs offered by MetLife and its Affiliates contain certain exclusions and terms for keeping them in force. For costs and complete details of the coverage, call or write the company.